Troubleshooting
Common Issues
No data after onboarding
- Confirm the export is active and delivering files.
- Verify CloudPi has read access to the export location.
- Allow time for first ingestion (provider latency varies).
- Ensure cost allocation tags are activated in the cloud provider.
- Confirm exports include resource IDs.
Integration status shows error
- Recheck credentials, role permissions, and scope.
- Validate account IDs, tenant IDs, and project IDs.
SSO login issues
- Verify SSO metadata values and certificate validity.
- Confirm the user email matches CloudPi user records.
Where to Check
- Integrations page for connection status
- Billing Hub for data visibility
- Workspace Settings for alert configuration
Support
- New installations and licensing: contact@cloudpi.ai
- Existing customer support: support@cloudpi.ai
